The CCSI Management Team

ROBERT A. BELANGER - PRINCIPAL

Bob Belanger is the co-founder of Call Center Services, Inc. With experience in call center deployment and operations since the 1980s, Bob founded Call Center Services, Inc. in 1992. He is widely-recognized as a pioneer in outbound business-to-business practices. In the last several years, Bob and his team took responsibility for the original development of lead management systems that are employed at top reseller networks today. Bob’s background and extensive experience in technology has made him

a valuable resource in the development of highly targeted, strategic, and effective telemarketing campaigns for Call Center Services, Inc.’s various leading business to business clients. Bob developed call centers at Scopus Corporation and Integra Technologies prior to starting Call Center Services, Inc. . He has served on the boards of numerous civic and social organizations.

CLAIRE M. BELANGER - PRESIDENT

Claire has been active with Call Center Services, Inc. for the past 10 years. Claire originally served as Vice President of Finance and Operations and took over as President in March of 2005. Since then she has overseen the deployment of several large channel sales support campaigns for some of the largest IT VAR programs in North America. Claire is a graduate of Rivier College and has several years experience in Accounting and Finance in the high tech industry. She served on the Board of Directors for Merrimack Valley Goodwill Industries, the Finance Committee

for the town of Tyngsboro, and currently serves as a member of the Finance Council for St. Mary Magdalen Parish of Tyngsboro & Dracut, MA.

DAVID E. BELANGER - VICE PRESIDENT OF OPERATIONS

David is responsible for day to day operations of the company including strategic planning and tactical implementation of all CCSI programs, oversight of the program management staff, P&L responsibilities, and corporate budgeting and forecasting . Dave also leads the team that supports CCSI ’s IT infrastructure and New Product Development. He is responsible for all technology initiatives involving the contact center, sales & marketing support, and extranet/intranet reporting.

Prior to joining CCSI David served as Vice President of Technology for Franchise Solutions and Franchise.com of Portsmouth, NH, leading franchise recruitment marketing companies.   He led the development and support of dozens of sales lead generating web sites and web-based business applications. As an executive at Franchise Solutions, David participated in strategic planning, acquisition evaluations and new product development. He also developed SaaS applications in sales process engineering and marketing services automation. David also worked in IT Engineering at Celestica, Hewlett Packard and Apollo Computer. He developed extranets for clients such as IBM , and Sun Microsystems and supported engineering, training, HR and manufacturing systems in an electronics manufacturing operation. David has a Bachelor of Science degree in Business Administration with a focus in Management Information Systems from University of Massachusetts, Lowell.

KATHRYN A. TITO – DIRECTOR OF MARKETING & BUSINESS DEVELOPMENT

Kathryn is responsible for developing market demand for CCSI services and expanding the service offering as needed. She brings to the company almost 20 years of strategic marketing and sales experience for business to business technologies as well as business to consumer demand generation. Her experience spans product marketing & sales support responsibilities for global telecommunications and networking firms, software vendors, and SaaS

providers - both publicly-traded and start-up. Her previous employment includes The Business Research Group, Decision Resources, UNIFI Communications, INFINIUM SOFTWARE, Schlumberger SEMA , Franchise Solutions, and SimpleTuition. During her eight-year history as a Telecommunications Industry Analyst, she provided market intelligence to organizations such as AT&T, Lucent, Sun Microsystems, EDS , Fujitsu, NEC, Nortel, MCI, Sprint, Bellcore, IBM , Andersen Consulting, McKinsey & Co, and the U.S.Central Intelligence Agency. Kathryn graduated cum laude with a Business Management degree, majoring in Finance/Investments and Communication, from Babson College.

CHERYL MITIS-HAMELIN - RESOURCE MANAGER

Cheryl has been with Call Center Services, Inc. since March 1998. She began as the call center supervisor, moved into corporate training, and then call center management. Cheryl obtained inbound and outbound call center knowledge from her past employment with Global Knowledge Network. Cheryl also has several years experience in the staffing industry having worked as Branch Manager for ADECCO Staffing.

As a staffing industry professional, Cheryl is responsible for recruiting and hiring the most highly-qualified Business Development Specialists for CCSI . When she is not expanding our core talent pool, she oversees accounting, contracts, and office operations. Cheryl is a graduate of the Burdett School of Business.

KRISTINA BEAULIEU - CALL CENTER MANAGER

Kristina joined CCSI in 1999 starting as a Business Development Specialist, then moving into the position of Program Specialist.  Today, she is the Call Center Manager, responsible for the day to day success of the Call Center Staff and current campaigns. Partnering with our program management team, and with her vast experience in the call center environment, Kristina’s focus is on the quantity and quality of leads that are delivered to our clients daily.

Before coming to CCSI , Kristina worked for several years in the Customer Service and Banking Industries with a focus on business and information technology.

AMANDA BUSH - PROGRAM MANAGER

Amanda joined Call Center Services, Inc. in January 2005. Starting as a Business Development Specialist, she quickly moved into the position of Senior Business Development Specialist and then to Program Specialist. As the Program Manager Amanda functions as the primary point person with clients. She partners with our clients in developing their campaigns, sharing consultative industry knowledge along the way, and managing the program from beginning to end. Amanda supplies clients with updates, gathers feedback from Business Development Specialists’ calling experiences, reports, and provides statistical analysis and suggestions for a successful program.

While working full-time at Call Center Services, Inc., Amanda is pursuing a degree in Business Management and Communications and will be continuing her coursework at University of Southern New Hampshire.

RICHARD MORNING - DATABASE ADMINISTRATOR

Rick joined Call Center Services, Inc. in 2006. Starting as a Business Development Specialist, he quickly moved to the position of Senior Business Development Specialist and finally to Database Administrator (DBA). As the DBA, Rick is responsible for the day to day database management. With our program management team and his experience & education in technology, Rick's main focus is on efficiency, quality and stability of the data being transferred from Call Center Services, Inc. to our clients.

He also supports the overall IT development needs of the organization, including product initiatives as well as telecommunications operations. Prior to Call Center Services, Inc., Rick worked for several years at a local hospital as a Patient Service and Technical Support Representative while attending school for Marketing and PC Technical Support.

CRAIG INGOLDSBY - DATABASE ADMINISTRATOR

	Craig joined Call Center Services, Inc. in 2005. Starting as a Business Development Specialist, he has since moved into the position of Database Administrator. Craig is responsible for the day to day operation of the active databases and associated IT projects. Partnering with our program management team , Craig’s focus is on the quality and stability of the data being used in each campaign.
Before coming to Call Center Services, Inc., Craig worked for several years as a Customer Service Representative and Data Technician focusing on quality control while attending college for Business Management and Graphic Design.

Megan Elwell – PROGRAM SPECIALIST

Megan has been with CCSI since 2006. Originally hired as a Business Development Specialist, she move into a senior-level position within one year. In 2009, Megan was promoted to the position of Program Specialist where she is responsible for mentoring junior staff, performing QA on lead quality, campaign training, coaching and monitoring.