The CCSI Management Team

ROBERT A. BELANGER - PRINCIPAL

Bob Belanger is the co-founder of Call Center Services, Inc. With experience in call center deployment and operations since the 1980s, Bob founded Call Center Services, Inc. in 1992. He is widely-recognized as a pioneer in outbound business-to-business practices. In the last several years, Bob and his team took responsibility for the original development of lead management systems that are employed at top reseller networks today. Bob’s background and extensive experience in technology has made him

a valuable resource in the development of highly targeted, strategic, and effective telemarketing campaigns for Call Center Services, Inc.’s various leading business to business clients. Bob developed call centers at Scopus Corporation and Integra Technologies prior to starting Call Center Services, Inc. . He has served on the boards of numerous civic and social organizations.

CLAIRE M. BELANGER - PRESIDENT

Claire has been active with Call Center Services, Inc. for the past 10 years. Claire originally served as Vice President of Finance and Operations and took over as President in March of 2005. Since then she has overseen the deployment of several large channel sales support campaigns for some of the largest IT VAR programs in North America. Claire is a graduate of Rivier College and has several years experience in Accounting and Finance in the high tech industry. She served on the Board of Directors for Merrimack Valley Goodwill Industries, the Finance Committee

for the town of Tyngsboro, and currently serves as a member of the Finance Council for St. Mary Magdalen Parish of Tyngsboro & Dracut, MA.

Linda Spurr, Vice President of Sales

Linda has been with Call Center Services, Inc. since September 2000. She has held several positions such as Program Manager, Director of Operations and now Vice President of Sales. Linda has held senior management positions in the technology arena for over 20 years. In her 10+ years at Call Center Services, Inc (CCSI), Linda has been responsible for strategy development & execution, performance metric development & management, competitive analysis and response as well as organizational training and motivation. Linda has diverse management experience in Sales, Marketing, Program Management, Customer Service/Support and overall Operations.

KRISTINA BEAULIEU - PROGRAM MANAGER

Kristina has been with Call Center Services, Inc. since March 2000. She has held several positions from Business Development Specialist, Program Specialist, Call Center Manager, and now Program Manager. Kristina obtained her call center knowledge over the past 10 years, from being on the phone, training/coaching/monitoring, managing the Call Center to now being the day to day contact for our clients. Before CCSI, Kristina was involved in the Banking/Customer Service industry.

Kristina is responsible for ensuring the client's needs and requirements are being met. She manages the client relationship from initial set up to completion of every campaign, providing them with support and suggestions to make their campaigns successful.

CHERYL MITIS-HAMELIN - RESOURCE MANAGER

Cheryl has been with Call Center Services, Inc. since March 1998. She began as the call center supervisor, moved into corporate training, and then call center management. Cheryl obtained inbound and outbound call center knowledge from her past employment with Global Knowledge Network. Cheryl also has several years experience in the staffing industry having worked as Branch Manager for ADECCO Staffing.

As a staffing industry professional, Cheryl is responsible for recruiting and hiring the most highly-qualified Business Development Specialists for CCSI . When she is not expanding our core talent pool, she oversees accounting, contracts, and office operations. Cheryl is a graduate of the Burdett School of Business.

CRAIG INGOLDSBY - DATABASE ADMINISTRATOR

	Craig joined Call Center Services, Inc. in 2005. Craig is responsible for the day to day operation of the active databases and associated IT projects. Partnering with our program management team , Craig’s focus is on the quality and stability of the data being used in each campaign.
Before coming to Call Center Services, Inc., Craig worked for several years as a Customer Service Representative and Data Technician focusing on quality control while attending college for Business Management and Graphic Design.

MEGAN ELWELL – PROGRAM SPECIALIST

Megan has been with CCSI since 2006. Originally hired as a Business Development Specialist, she moved into a senior-level position within one year. In 2009, Megan was promoted to the position of Program Specialist where she is responsible for mentoring junior staff, performing QA on lead quality, campaign training, coaching and monitoring.

DENNIS KIMMEL – PROGRAM SPECIALIST

Dennis has over nine years of call center experience. He has been promoted through several positions including Business Development Specialist, Senior Business Development Specialist, Inside Sales, and Program Specialist. Dennis' responsibilities include monitoring, training and mentoring a team of Business Development Specialists.